You’ll see two options to either Erase SD Card or Wipe phone. If you have any issues using the my health app, you can contact us.Scroll all the way down. We monitor the my health app regularly to maintain this level of accessibility. For example, information supplied by third party like healthcare providers may not meet our level of accessibility. Not all information in the my health app conforms to WCAG 2.1 Level AA yet.

The Australian Digital Health Agency relies on these three assurance processes to determine the current accessibility level of the my health app.

Several rounds of usability testing that always includes wide range of abilities.

Accessibility audits by external accessibility specialist including testing by people with disabilities.

WCAG 2.1 Level AA conformance reviews throughout the software design and delivery processes.

The Australian Digital Health Agency has a robust accessibility assurance process which includes: This is also the standard set by The Australian Government Digital Transformation Agency in its Digital Service Standard.

The my health app aims to achieve level AA. The guidelines have three levels of accessibility (A, AA and AAA). These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone. To help us make my health app a positive experience for everyone, we use the Web Content Accessibility Guidelines (WCAG) 2.1. We want everyone to be able to use and access the my health app easily and experience the benefits it provides to their healthcare.

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